At it (girl), your satisfaction means everything to us. While we don’t offer full refunds, we’re happy to help with exchanges and ensure you’re in love with your purchase.

Exchanges Only

• We do not provide refunds. However, items can be exchanged within 7 days of receiving your order.

• To be eligible, items must be:

  • Unworn and unwashed

  • In their original packaging with all tags attached

Factory Defects

• If you receive a damaged or defective item, we’ll exchange it for a brand new piece at no extra cost.

• Please notify us within 48 hours of delivery with clear photos of the issue.

Exchange Delivery Fees

• Customers are responsible for the shipping cost of exchanges (unless the exchange is due to a defect).

Hygiene & Sale Items

• For hygiene reasons, we cannot accept exchanges on accessories (e.g. scrunchies or headbands).

• Sale or discounted items are final and not eligible for exchange.